Report a Problem
Last updated: September 02, 2026
How to Report an Issue
If you encounter any bugs, glitches, or issues while generating videos, please let us know. While this page serves as an example text page, you can email our support team directly to resolve any platform errors.
Common Issues
Sometimes generations might fail due to high server load or invalid prompts. Please ensure your prompts follow our content guidelines. If a video fails to generate, your credits will be automatically refunded.
What to Include in Your Report
When contacting us, please include your account email, the prompt you used, the aspect ratio, and the exact time the error occurred. This helps our engineering team investigate faster.